FAQ

  • Is there a joining fee?

    Yes, there is a 1 off joining fee when you sign up of £9.99 for every membership option

  • How do i cancel my membership?

    You can either send us a cancellation request on the website or talk to us in the gym personally. Depending on when your payments are due, you may need to pay 1 last month as we require a months notice for cancellations

  • How do i upgrade my membership?

    You can either send us an email at info@rlukinsfitness.co.uk with the membership you would like to upgrade to, or talk to the reception team

    Aswell as upgrading, you can also down grade your membership also

  • Can i pause my membership?

    Yes, you can pause up to 3 payments at a time. Please let us know at least 2 weeks before your next payment is due to give us enough time

  • How do i get a pt?

    Either have a look at the personal trainer profiles on the website and email them directly or if you are not sure then send us a message and someone will help you get set up with the perfect PT best suited fgor you

  • Do you pay for the personal trainers separately?

    Yes, PT sessions start at £20 for 30 minutes and £40 for an hour. This is an additional charge from your membership

  • Can i do PAYG?

    Yes! We offer a £10 day session that covers your gym access and any classes that whole day. Either register online or talk to the reception team

  • How do i cancel a class?

    You can either cancel on the app or call or email into the reception. You can cancel a class up to 30 minutes before the class starts

  • Are you open bank holidays?

    Yes, our normal bank holiday times are 0800-1400, we will always give the members at least a weeks notice of bank holiday hours